Important Notice: By using the Reel Tale video streaming application ("App"), you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our App.
This Privacy Policy explains how Reel Tale ("we", "us", or "our") collects, uses, discloses, and protects your information when you use our international short video streaming application and related services. We are committed to safeguarding your privacy and maintaining transparency in our data practices.
1. Overview
Reel Tale is designed to provide an engaging short video streaming experience while respecting user privacy. This policy outlines the types of information we may collect and how we use it to enhance and personalize your experience with our App.
2. Information We Collect
We collect limited information to operate, improve, and personalize our services. Collected information falls into two main categories:
2.1 Information You Provide Directly
- Account Information (Optional): If you create an account, we collect your email address and chosen username.
- User Preferences: Settings you customize, such as language preferences, content filters, and notification settings.
- Content Interactions: Videos you like, share, save to playlists, or mark as watched.
- Communications: Information you provide when contacting support or providing feedback.
2.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers, screen resolution, and hardware capabilities.
- Usage Data: How you interact with the App, including watch time, search queries, features used, and navigation patterns.
- Performance Data: Streaming quality metrics, buffering events, app responsiveness, and error rates.
- Diagnostic Information: Anonymous crash reports and technical logs to identify and resolve stability issues.
Important: Reel Tale does NOT access the content of your personal videos, private messages (if any), or any sensitive personal data unless explicitly required for a specific, opt-in feature. We do not collect financial information or precise location data without clear consent.
3. How We Use Your Information
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Provide core streaming functionality | Device data, account information | Contractual necessity |
| Personalize content recommendations | Watch history, interactions, preferences | Legitimate interest / Consent |
| Improve streaming performance | Performance metrics, usage patterns | Legitimate interest |
| Debug and fix technical issues | Crash reports, diagnostic data | Legitimate interest |
| Develop new features | Aggregated, anonymous usage data | Legitimate interest |
| Ensure security and prevent fraud | Device identifiers, usage patterns | Legitimate interest |
4. Data Sharing and Disclosure
We do not sell your personal information. We may share limited data in these specific circumstances:
4.1 Trusted Service Providers
We engage carefully vetted third-party providers to perform essential services:
- Streaming Infrastructure: Content Delivery Networks (CDNs) to deliver video efficiently.
- Analytics Services: Anonymous usage analytics to understand feature adoption and user engagement.
- Cloud Services: Hosting and storage for user data (if applicable).
All providers are bound by strict contractual obligations to protect your data and use it only for the services they provide to us.
4.2 Legal Compliance and Safety
We may disclose information if required by law, regulation, legal process, or to protect the rights, property, or safety of Reel Tale, our users, or others.
4.3 Business Transactions
In connection with a merger, acquisition, reorganization, or sale of assets, user information may be transferred as a business asset, subject to confidentiality agreements.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- End-to-end encryption for data in transit using TLS/SSL
- Secure server infrastructure with regular security updates
- Strict access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage users to maintain strong passwords and keep their devices secure.
6. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy:
- Account Data:
- Retained until you delete your account or request deletion. Some data may be retained longer if required by law or for legitimate business purposes.
- Usage Analytics:
- Anonymous data aggregated for analysis is typically retained for up to 36 months.
- Watch History & Preferences:
- Stored to provide personalized recommendations; can be cleared or deleted by the user at any time.
- Diagnostic Data:
- Crash reports and error logs are retained for up to 12 months for issue resolution.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
7.1 Your Legal Rights
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete information.
- Erasure: Request deletion of your personal data.
- Restriction: Request limitation of how we process your data.
- Objection: Object to certain types of processing.
- Portability: Receive your data in a structured, machine-readable format.
7.2 In-App Privacy Controls
- Clear watch history and search history
- Opt-out of personalized content recommendations
- Disable data collection for analytics
- Manage notification preferences
- Delete your account and associated data
8. International Data Transfers
Reel Tale operates globally. Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place for such transfers, such as Standard Contractual Clauses or other legally approved mechanisms.
9. Children's Privacy
Reel Tale is not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information as soon as possible.
10. Third-Party Links and Services
The App may contain links to third-party websites or services and may integrate with third-party platforms (e.g., social media for sharing). This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies before engaging with them.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy within the App
- Updating the "Last Updated" date at the top of this policy
- Providing in-app notifications for significant changes where feasible
Your continued use of the App after the effective date of any changes constitutes your acceptance of the updated policy.